Data Deletion Policy
You can ask LIA S.R.L. to delete your account and the personal data associated with it at any time. This page explains how to make a request and what happens next.
How to request deletion
Send an email to support@withlia.ai from the email address linked to your LIA account, with the subject line "Data Deletion Request". Please include:
- your full name;
- the email address registered with your LIA account; and
- your creator or brand handle (if you have one), so we can locate your account.
We may ask you to confirm a few details to verify your identity before we delete data, so that we do not act on a request from someone else.
If you signed up with Facebook or Instagram
If you logged in to LIA using Facebook or Instagram, you can remove LIA's access at any time from your Meta account settings (Settings & privacy → Apps and Websites), and you can request deletion of the data we hold by emailing us as described above. We will delete the data we received from Meta along with the rest of your account data.
TikTok connections and data
Our TikTok Creator Insights, Creator Discovery, Brand Mentions and Ads Reporting integrations are planned and subject to platform approval. Once you have connected an account, you can revoke LIA's authorisation through the connected-app or authorisation controls available for the relevant TikTok, TikTok One or advertiser account. You can also email support@withlia.ai to ask us to disconnect that account, delete its data, or both, without closing your entire LIA account.
Include the TikTok handle or account identifier, your LIA workspace (if applicable), and which connection or data you want removed. You can contact us even if you do not have a LIA account, for example if your public profile or post appears in discovery or mentions results. Do not send passwords, access tokens or other login credentials. We may verify your identity and authority over an account before acting.
Disconnecting stops further collection through that authorisation and removes the stored connection tokens. Revocation alone does not automatically erase data already received. On a verified deletion request, we also remove the TikTok profile, post and reporting data linked to you that we hold, subject to the limited retention exceptions below. The same request process and timeline apply.
If a client has enabled Slack alerts, disconnecting TikTok or deleting data in LIA does not automatically delete messages already delivered to the client's Slack workspace. Tell us if your request concerns those alerts so we can assist with the relevant workspace administrator. That client controls access and retention in its workspace. Deleting data in LIA does not delete the original posts or account on TikTok.
What gets deleted
On a verified request we delete the personal data we hold about you, including:
- your account and profile information;
- connected social accounts and access tokens;
- content you submitted and related messages; and
- analytics and safety data linked to your identity.
What we may keep
We may retain a limited amount of data where the law requires it — for example, invoicing and transaction records that must be kept for accounting and tax purposes under Italian law, and tax-reporting data we must keep under EU DAC7 until 31 December of the fifth year following the reporting year — or where we need it to resolve disputes or enforce our agreements. Any data we keep is restricted to that purpose and deleted when it is no longer required.
Timeline
We confirm receipt of your request promptly and complete deletion within 30 days, unless a longer period is permitted or required by law. We will email you to confirm once your data has been deleted.